Frequently Asked Questions
Everything you need to know about your custom companion.
How long does shipping and delivery take?
Most orders are processed within 3-5 business days. Depending on your location, shipping typically takes 7-14 business days via our discreet global logistics partners.
Is the packaging discreet?
Yes. All products are shipped in plain, unmarked cardboard boxes with no mention of the contents or our brand name on the exterior to ensure your absolute privacy.
Can I customize the features of my doll?
Absolutely. We offer full customization options including eye color, hair style, skin tone, and body measurements to ensure your companion meets your exact preferences.
What materials are used in the manufacturing process?
We use high-grade, medical-quality TPE and platinum silicone. These materials are non-toxic, hypoallergenic, and designed to mimic the realistic feel of human skin.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select cryptocurrency payments through our secure, encrypted checkout gateway.
What is your return and refund policy?
Due to the intimate nature of our products, we cannot accept returns once the packaging has been opened. However, we offer a full replacement or repair if the product arrives with any manufacturing defects.